[Solved] Proven Ways to Fix WhatsApp Not Working Issue on

As popular as Facebook, WhatsApp is a freeware social networking application which welcomed over one and a half billion users in 2018. With WhatsApp and Internet connection, users can send text messages to their friends or family. When they are busy, they can send voice messages instead of texting to save time. Besides, WhatsApp allows users to share images, documents, and location to others, so others can know your important moments or pick you up from where you are.

However, have you ever found that WhatsApp stuttered, or WhatsApp exited automatically and suddenly? Yes. If you have met that, you are probably facing the WhatsApp not working issue. Only when you find out the real problem will you solve the WhatsApp not working problem. Now let’s check what the reason is and what the solution is!

CONTENTS

Part 1. Possible Reasons Result in WhatsApp Not Working

There are many reasons for why WhatsApp is down. You may wonder what happens and be bothered by the sudden and unexpected shut down when you are using WhatsApp. Therefore, this blog would like to help you and share with you some reasons for your reference.

Reason 1. Inefficient Internet Connection

The normal running of WhatsApp on your iPhone or Android requires active Internet connection because WhatsApp is a web-based application. Therefore, you need to first ensure whether your Internet connection is functioning.

Reason 2. An Outdated Version of WhatsApp

The second possible reason for WhatsApp not working is that you didn't update your WhatsApp. As we all know, if we don't upgrade to the newest version of WhatsApp, we can't access to the newly established functions and features. Therefore, checking for WhatsApp update regularly is very essential, which ensures that you can efficiently use WhatsApp.

Reason 3. Low Storage Space of Your Phone

If you download too many applications on your phone, and you don't clear the cache of your applications, there will be increasing files or bufferred memory on your phone, which will postpone all your working applications and largely reduce your working efficiency. Consequently, clear your cache at a regular frequency is pretty significant to your phone.

Reason 4. An Old Version of Your Phone

As mentioned above, an outdated version of WhatsApp will stop us from using new features and functions of WhatsApp. Similar to this, an out-of-date version of the system of your phone will cause the same problem. It will have an influence on the normal operation of WhatsApp. Thus, downloading the latest version is rather necessary to improve the capability of your phone.

Reason 5. WhatsApp Internal Error

Like many other applications, there will be bugs which will appear in the application. If you find that you don't have the problems that we discuss above, it means that there is an internal error in WhatsApp. However, as users, you can't fix the problem by yourselves, but you can report to the customer service of WhatsApp, and the technical team will restore the bug for you. If it is a large scale error of WhatsApp, you can only wait for the fix patiently.

Part 2. 5 Workable Ways to Deal with WhatsApp Not Working on iPhone/Android

Based on what we talk about above, this blog recommends five effective and practical methods for you to solve the problem. If you find WhatsApp on your phone have one of the problems, you would like this blog.

Way 1. Improve Your Network Connection

If you are connecting to a Wi-Fi, please turn off and then turn on it again. Changing to another Wi-Fi access entry is also applicable. When your phone turns into sleep mode, please notice whether your fail to connect to Internet. Additionally, if you find your Internet service is working, open the wireless router again is a helpful way.

If you have applied for a mobile cellular data combo and you are using it, please direct to Settings > Cellular on your phone to check whether you tap the button to use cellular data. If you have toggle on the option, you need to see if you turn off or restrict the cellular data usage for WhatsApp. Also go to Settings, roll down, and click on WhatsApp. Once you open the WhatsApp interface, you can see the last option in the list.

Way 2. Reboot Your Mobile Device

Sometimes, several clicks will help you fix your issue. In other words, you are too focused on the application itself. Try exiting WhatsApp and restarting your phone. These simple clicks will refresh your phone as well as the app. After restarting your phone, you can reopen WhatsApp to see whether there is still not working problem. If the problem still exists, you may refer to the following suggestions.

Way 3. Re-install or Update WhatsApp on iPhone/Android

As we mentioned before, the latest version will repair the old bugs and publish some new features and functions. Therefore, you can try reinstalling WhatsApp or updating WhatsApp.

For iPhone Users:

STEP 1. Locate WhatsApp on your phone and long press the icon WhatsApp and choose to Delete WhatsApp.

STEP 2. Open App Store and search for WhatsApp.

STEP 3. Tap the icon Download and reinstall or upgrade WhatsApp.

For Android:

STEP 1. Open Settings and go to Applications.

STEP 2. Find WhatsApp on the Applications menu and tap it. After you enter into the page of WhatsApp, please select to Uninstall the application.

STEP 3. After your phone uninstalls WhatsApp, please enter Google Play Store to search for WhatsApp. After Google navigates you to the reinstall or upgrade page of WhatsApp, choose to reinstall or upgrade it.

Way 4. Clear WhatsApp Cache Data (Android Only)

Nowadays, technology is smart, which enables an application to save cache automatically, so users don't need to reload some memory, and their speed will improve in the next use. However, the cache will occupy the storage space of your phone, so you may need to wait for the application to refresh, and the running efficiency of the applications will accordingly decrease. Therefore, clearing cache frequently is necessary in order to keep the running speed of your device fast. For iPhone users, you can't try this method temporarily, but for Android users, you can achieve this.

STEP 1. Open Settings, go to Applications, and locate the application that you would like to clear the cache for.

STEP 2. After you enter into the next page, please select Storage, and there will be a window showing the options Clear Storage and Clear Cache. Tap Clear Cache. Then your phone will automatically delete the cache of WhatsApp.

Way 5. Update IOS/Android System

If the above four ways are not useful for your situation, don't forget to check update for your operating system. If there is a reminder on your phone, it’s time to update your IOS/Android system. And an old version may not be compatible with the new version of WhatsApp. Below are the detailed steps for updating the system in order to help you avoid the WhatsApp not working problem.

To Update WhatsApp Not Working iPhone:

STEP 1. Navigate to Settings menu and choose the General option.

STEP 2. After entering into General, please locate and tap Software Update. As in the image below, there is a red icon beside software update, which means there really is a request for upgrade.

STEP 3. After you press software update, please tap Download and Install on the bottom to upgrade for a new version.

To Fix WhatsApp Not Working on Android:

STEP 1. Connect your phone to Internet. Open Settings, and you will find the option About Phone. Then tap About Phone.

STEP 2. After the page refreshes to new page, please choose Software Update and Check Now for Update.

STEP 3. The last step is to tap Install Now.

Now you have gone through all the workable ways to solve the problem of WhatsApp now working. Don't hesitate! If you really confront one of these difficulties, figure out your reasons and apply a targeted solution! Then you can use your WhatsApp as normal, network with your friends, and share your interesting experience!