Refund Policy

Your satisfation is always the top priority for VidPaw Team. We insist on offering free online tools and great software & apps for you. Also, we promise the best technical and support service all the time. Software developed by VidPaw is available on a try-before-you-buy basis with free versions. VidPaw recommends users to try out free trial versions of all products before making any purchase. In the case that you need to require a refund, please go through VidPaw's refund policy below. VidPaw reserves the right to disable any license keys and/or serial numbers issued to you for the refunded software.

MONEY BACK GUARANTEE

VidPaw provides an up to 30-day Money Back Guarantee. However, if a purchase was made before 30 days after your initial purchase date, no refund would be granted. Refunds will be approved only under the accepted circumstances below. Please be sure that you are qualified to apply for a refund within 30 days.

ACCEPTABLE REFUND CASES

We offers a refund or exchange the product in the cases below:

• Purchase the same software twice.
• Purchase the incorrect software within 30 days and then the desired software from VidPaw. A refund will be given for the wrong one.
• Software has fatal technical issues and no solution is offered within 30 days.

NON-REFUNDABLE CASES

We do not accept the refund request or software exchange in the following cases:

• A refund request for the purchase exceeds 30 days after the initial purchase date.
• A refund applied out of no proper reasons.
• Inability to activate or operate software due to an operator error.
• Software purchased for the wrong platform.
• Software purchased from other platforms other than VidPaw Online Store.
• Inability to operate the software in your computing environment.
• Did not update software when an upgrade is available.
• Purchase of wrong software will not be refunded, but a discount on desired software will be offered.
• A refund request due to credit card fraud or other unauthorized payment. If there is any suspicion of fraud or unauthorized payment, please contact the card issuer immediately.
• Customer applies for a refund for technical problems, but refuses technical support provided by VidPaw.
• refund request claiming the failure to receive the license code within several hours.

HOW TO REQUEST FOR A REFUND?

Email: [email protected].

• Refund request will be handled within 3-5 working days.
• VidPaw reserves the right to disable any license keys and/or serial numbers issued to you for the refunded software.