Easiest way to download and convert videos on Mac

Frequently Asked Questions

Got A Question

I've Got A Question ...

Got A Question

If you failed to troubleshoot your problem here, please contact VidPaw for manual support.

Contact Us

If you failed to troubleshoot your problem here, please contact VidPaw for manual support.

Contact Us


Please select the related topic to find the corresponding questions.


Q1. On what systems can I install and use Video Converter Ultimate?

VidPaw Video Converter Ultimate can be used on both Windows and macOS systems, which includes Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP (SP2 or later), Mac OS X 10.5 or above (Mac OS Sierra).

Q2. I fail to receive e-mail or any notification after purchasing the registered version. What should I do?

In general, the license code would be sent to your e-mail address within an hour after your payment is successfully resolved. So if you haven't received the code after a long time, please contact [email protected] for help.

Q3. What are the differences between the free trial and the paid version of Video Converter Ultimate?

The main differences between the free Video Converter Ultimate and the registered one include the following two:
a. The registered ConvertAnyVID is able to convert video/audio whose duration is longer than 5 minutes.
b. The Intel App Acceleration function is only applicable on the registered version.

Q4. Can I enjoy the software updates and technical support for free?

Sure. VCU offers all users, including free trial users, the lifetime upgrades and all-day technical support. If you have any problem, you can reach technical team in time to figure out.

Q5. Can I use the editing tools in Video Converter Ultimate for free?

Absolutely. All editing tools provided in Video Converter Ultimate can be used for free. So you can customize your video/audio before convering them to another format.

Q6. Does Video Converter Ultimate provides advanced settings to customize videos and audios parameters?

In "Settings" section (you can find it in "Profile"), you are available to adjust the advanced parameters of the video/audio files such as bitrate, sample rate, channels, etc., to make your video/audio look more awesome.

Plane Flight